Do I need to CREATE a member account?
You can browse on our website and add items to your basket without creating an account but to make payment, you must create an account. Creating a member account will provide you the following benefits:
- Making Shopping process easier.
- Save delivery addresses.
- View all previous orders from your account.
- Check your order status before it’s shipped.
What if I FORGET my password?
Click on ‘Forgot Your Password’ available at the sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password.
How can I UPDATE or EDIT my shipping and billing details?
First login and click on ‘My Account’. You will be able to update or edit your shipping and billing details and save them for future reference. You can also update your password from there.
How do I ORDER online?
To purchase any product on the Mr. Merchant Inc. website, simply click on the item you wish to buy, select the required size/color and click ‘add to cart’. You will a get a pop-up that product is added in you cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desire payment option from drop down list and click ‘place order’ button.
How do I know that my order has PLACED or not?
Mr. Merchant Inc. uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address within five (5) minutes. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed.
Why does the item in my cart now say it is UNAVAILABLE?
Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process.
Can I CANCEL my order?
Yes, you can cancel or change your order at the same time as you are still browsing and shopping, simply remove it and/or update from ‘Shopping Cart’. But once your order has been confirmed however, it’s not possible for you to change or cancel it prior to dispatch. In this instance the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.
How can I PAY on your site and is it SECURE?
At Mr. Merchant Inc. website, we accept Online/Credit Card (Visa or Master) via PayPal which has secure system for online transaction.
What CURRENCY do you use?
All prices have a default display in Canadian Dollar (Cad $).
How long will my order take to be DELIVERED?
Shipping time within Canada & USA is 7 working days and for international order shipment time is 12 working days.
What COURIER services do you use for shipping?
Shipments are dispatch either by Canada Post or by UPS.
What if I am not available at the time of order delivery?
Our courier person attempts twice to deliver a parcel at your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to Courier Office. You can check the status online through tracking number.
How do I check the DELIVERY STATUS?
After dispatch, you will be provided a Tracking number for your order through email. You can check your order status on Canada Post or UPS websites for local and international order respectively, copy and paste your tracking numbers and track your order.